01
Nothing moves until you have signed off on it.
Anything that can take a live system down — a reboot, a firmware push, a firewall change, re-terminating a run that something is plugged into — gets agreed in writing before it happens. We do not work from assumptions about what you can afford to have offline.
- Scope defined and agreed before any change
- Written sign-off for anything that interrupts service
- Cutover windows picked by you, not by us